Privacy Policy

This Privacy Policy describes how Global One Home Care collects, uses, processes, stores, and protects the personal information of our clients, their families, our caregivers, and website visitors.

We are committed to maintaining the privacy and confidentiality of your personal information in accordance with applicable privacy laws and regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) where applicable, and state-specific privacy laws.

By using our services or interacting with our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our home care services. The method of collection depends on the type of information:

• Information You Provide Directly to Us (Offline/In-Person):

When you engage with us to discuss or arrange home care services, we collect sensitive personal and health information directly from you, typically during consultations, intake processes, or through secure, dedicated forms. This includes:

• Client and Family Information:

Full name, physical address, phone number, email address, date of birth, emergency contact information, detailed medical history, current health conditions, medication lists, physician details, personal preferences (e.g., dietary, routines), lifestyle information, and financial details necessary for billing and payment processing.

• Caregiver Information:

Full name, contact details, qualifications (e.g., CNA certification), professional licenses, employment history, references, background check results, tax information, and bank details for payroll.

1. Information Collected via Website Forms (Online):

On our website, we only collect basic contact information to respond to your inquiries promptly. Our online forms are designed to collect:

• Names
• Email addresses
• Phone numbers

Your mobile information will NOT be shared with third parties or affiliates for marketing or promotional purposes.

1. Information We Collect Automatically (Website Usage Data):

When you visit our website, we may automatically collect certain information about your device and Browse activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on the website, and clickstream data. This data is collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To assess care needs, develop personalized care plans, match clients with suitable caregivers, schedule services, manage appointments, and deliver direct in-home care.

• Communication: To communicate effectively with clients, families, and caregivers regarding care plans, scheduling changes, updates, and any service-related inquiries initiated via website forms or other channels.

• Billing and Payments: To process payments for services rendered, manage invoices, and handle financial transactions.

Please note: While we collect financial details for billing, credit card information entered online for payments is typically processed securely by third-party payment gateways and is not stored directly on our servers.

• Caregiver Management: To screen, hire, train, schedule, and pay our caregivers, ensuring they meet our standards and regulatory requirements.

• Legal and Regulatory Compliance: To comply with federal, state, and local laws, including healthcare regulations (e.g., HIPAA), employment laws, and tax requirements.

• Service Improvement: To analyze service effectiveness, gather feedback, conduct quality assurance, and improve our services and operations.

• Marketing and Outreach: With your explicit consent, to send you newsletters, promotional materials, or information about new services that may be of interest to you. You can opt-out of these communications at any time.

• Security and Fraud Prevention: To protect our services, clients, caregivers, and systems from fraud, security threats, and unauthorized access.

3. How We Share Your Information

We understand the sensitive nature of the information you share with us. We share your information only under specific circumstances and with appropriate safeguards:

• With Caregivers: We share necessary client information (e.g., care plan, health conditions, preferences, contact details) with the specific caregivers assigned to provide services, to enable them to deliver effective and personalized care.

• With Healthcare Professionals: With your explicit consent, we may share relevant health information with your physicians, therapists, or other healthcare providers to ensure coordinated and comprehensive care.

• Third-Party Service Providers: We engage trusted third-party service providers to assist us with various business functions, including billing, payroll processing, background checks, IT support, and data analytics. This includes secure payment processors for financial transactions

Note: Your mobile information will NOT be shared with third parties or affiliates for marketing or promotional purposes.

These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law, regulation, subpoena, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our clients, caregivers, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to confidentiality agreements.

4. Data Security

We implement a combination of administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure Data Storage: Storing sensitive client and caregiver data on secure servers with restricted access. 

• Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data transmitted over our website and networks. Financial transactions processed via our site are handled by PCI DSS compliant third-party payment processors using advanced encryption.

• Access Controls: Implementing strict access controls and authentication procedures to ensure that only authorized personnel can access personal information based on their job roles.

• Employee Training: Regularly training our staff on privacy principles, data security best practices, and confidentiality protocols.

• Physical Security: Protecting physical access to our offices and data storage facilities.

• Compliance Audits: Conducting regular security assessments and audits to identify and address potential vulnerabilities.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
• Data Deletion/Erasure: You may request the deletion of your personal information, subject to our legal and contractual obligations to retain certain records (e.g., for healthcare compliance, billing, or employment records).
• Objection to Processing: You may object to the processing of your personal information for certain purposes, depending on the legal basis for processing.

To exercise any of these rights, please contact us using the “Contact Us” details provided below. We may ask for verification of your identity before fulfilling your request.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (like web beacons and pixels) to enhance your Browse experience, analyze website traffic, and understand how you interact with our content.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and provide information to the website owners.
• How We Use Them: We use cookies for purposes such as: remembering your preferences, understanding how you navigate our site, and for analytics (e.g., Google Analytics) to measure website performance and user behavior.
• Your Control: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website.

7. Children’s Privacy

Our services are not directed at, and we do not knowingly collect personal information from, individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings.

When we make significant changes, we will revise the “Effective Date” at the top of this policy and may notify you through a prominent notice on our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.